About Us

Mission Statement

Improving safety, permanency, and well-being for all children in Polk, Highlands, and Hardee Counties.

Vision Statement

To eliminate child abuse and neglect in Polk, Highlands, and Hardee Counties.      

Heartland for Children

In March 2003, Heartland for Children was selected as the lead agency for Community Based Care in Polk, Hardee and Highlands counties. As the lead agency, Heartland for Children assumed the responsibilities for System Administration of a comprehensive child welfare service provider network that included protective services, foster care, adoptions, independent living, prevention, family preservation, family support services and other related services. Heartland for Children has taken the child welfare system in Circuit 10 to a performance focused and results oriented system.

Heartland for Children is an engaged, fully mature, system administrator. We offer strong leadership and partnership with diverse agencies across Florida. We are committed to safety, quality, consistency, and accountability in everything we do. HFC’s primary role in the system of care is not to provide direct services, but rather to serve as a system administrator dedicated to building an integrated network of services with traditional and non-traditional providers and supports. This network has the capacity to provide a comprehensive array of culturally competent services to children and families in both rural and urban areas. As a system administrator, Heartland for Children manages resources effectively and efficiently to ensure positive outcomes for children and families. The current budget for fiscal year 2016-2017 is $44,095,549

As the existing lead agency, we have a proven track record in this community. We have an in-depth understanding of the vast array of existing community resources, as well as, the strengths and challenges in each of our communities. Going forward, we will continue to build on our strong relationships and past experiences, continuously learning from our mistakes and successes and relentlessly pursuing excellence.

 

Executive Management Team

Executive Management Team
Meet Heartland for Children's Executive Management Team!

Services for the Deaf & Hard of Hearing

Services for the Deaf & Hard of Hearing

Interpreter Services for the Hearing-Impaired

If you are deaf or hard of hearing, you are entitled to interpreter services at no cost to you. Services may be accessed through Florida Relay by dialing 711 or calling toll free:

  • (800) 955-8770 (Voice)
  • (800) 955-8771 (TTY)
  • (877) 955-8773 (Spanish)
  • (877) 955-8707 (French Creole)

Please inform the following if services are needed:

  • Heartland for Children's Point of Contact, Kristen Embree, (863) 519-8900 ext 256
  • Richard Dicks, Civil Rights Officer, (407) 317-7552

Any person who believes that he/she has been discriminated or retaliated against in violation of Section 504 of the Rehabilitation Act of 1973 and/or the American Disabilities Act of 1990 may file a complaint in writing or by calling:

Office of Civil Rights 1317 Winewood Boulevard, Building 1, Room 110, Tallahassee, FL 32399; (850) 487-1901 (Voice); (850) 922-9220 (TTY)

Case Management Organization Staff Turnover Data

Case Management Organization Staff Turnover Data

Quality Improvement & Performance

Quality Improvement & Performance

 

In accordance with Chapter 409.988 (1)(k) Florida Statutes, Heartland For Children includes the most recent data available for the elements identified below in the weekly performance and quality improvement report published on this webpage for all of its subcontracted case management organizations:

  • Average Caseload of Case Managers - located in packet titled "Caseload Census Information"
  • Turnover Rates for Case Managers - located in packet titled "Case Management Organization Turnover"
  • Percentage of Home Visits Completed - located in packet titled "Scorecard Measure 4 - Children Seen/ Not Seen"
  • Performance on Outcome Measures - located in packet titled "Community Based Care Lead Agency Scorecard"

System of Care Performance & Feedback

System of Care Performance & Feedback

February - March 2016

 

Joining HFC’s Provider Network

Joining HFC’s Provider Network

P & P: Executive - Human Resources

P & P: Executive - Human Resources

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
1-000 Employee Handbook
1-001 Privacy – Personnel Records
1-002 Drug Free Workplace
1-003 Internships
1-004 Overtime
1-005 Position Descriptions
1-006 Employee Fraud
1-007 Workplace Violence
1-008 Employee Separation
1-009 Employee Exit Interviews
1-010 Harassment
1-011 No Solicitation/Distribution
1-012 Personnel Information -New Employees
1-013 Employee’s Children at Workplace
1-014 Membership in Professional Organizations/ Conventions & Professional Meetings
1-015 Volunteer Services
1-016 Staff Tuition Assistance
1-017 Non-Retribution/Non-Retaliation
1-018 Recruitment & Interviewing
1-019 Non-discrimination in Employment
1-020 Performance Management
1-021 Background Screening 
1-022 Motor Vehicle Reports
1-023 Worker’s Compensation
1-024 Transitional Work Program
1-025 On-Call/Call Back
1-026 Ethical Practice
1-027 Disciplinary Guidelines
1-028 Sharing Concerns/Suggestions (Employee Grievance)
1-029 Employees Involved in Reports of Abuse, Neglect, Abandonment or Exploitation

P & P: Finance

P & P: Finance

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
2-000 Reconciliation of Bank Accounts and Petty Cash
2-001 Journal Entries
2-002 Budget Preparation
2-003 Budget Monitoring
2-004 Client Trust
2-005 Capital Assets
2-006 Record Retention of Financial Records
2-007 Cost Allocation Plan – Creation
2-008 Cost Allocation
2-009 Month End Closing
2-010 Staff Travel
2-011 On-Site Audits by Government Funding Sources
2-012 Credit Card Authorization/Usage
2-013 Purchasing and Accounts Payable Authorization
2-014 Resource Management for Authorizing Services
2-015 Gift Card Usage
2-100 Invoice Preparation
2-101 Interest Earned on Advance or Estimated Payments
2-102 Cash Receipts
2-103 Undeposited Cash/Checks
2-104 Internal Control
2-200 Request for Payments
2-201 Signature Authority
2-202 Payments
2-203 Terms, Discounts and Late Fees
2-204 Accounts Payable Process
2-205 Entering Invoices into Oracle for Payment
2-206 Void Check Processing
2-207 Reconcile Payments
2-208 Petty Cash
2-209 Accounts Payable Accruals
2-300 Payroll Department Security
2-301 Payroll Processing
2-302 Garnishments
2-303 Stop Payments
2-304 Payroll Accruals
2-305 Employee Terminations
2-306 Payroll Direct Deposits

P & P: Quality & Performance - Training

P & P:  Quality & Performance - Training

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
3-100 Child Protection Professional Training Program and Certification
3-102 Continuing Professional Development for Case Management Organizations
3-103 New Employee Orientation Training
3-104 Continuing Professional Development for HFC Personnell
3-105 Standards for HFC Staff Supervision

P & P: Quality & Performance - Quality

P & P: Quality & Performance - Quality
POLICY # POLICY NAME
3-300 Grievance
3-301 Incident Reporting
3-302                   Performance and Quality Improvement
3-303 Case & Quality Service Reviews
3-304 Satisfaction Surveys
3-305 Exit Interviews with Children in a Licensed Out of Home Care Placement
3-306 Protection of Rights & Ethical Obligations
3-307 Research Protections for Human Subjects
3-308 Prevention, Reporting and Service to Missing Children
3-309 Ethical Practice for Stakeholders
3-500 Contract Documents
3-501 Contract Invoicing
3-502 Contract Monitoring
3-503 Contract Procurement
3-504 Written Authorizations
3-505 Notification of Circuit 10 Group Home Placement Holds

P & P: Quality & Performance - Information Systems Management

P & P:  Quality & Performance - Information Systems Management

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
3-200 HIPAA Compliance-Client Records & Client Privacy
3-201 Closed Record Retention and Retrieval
3-202 Data System Integrity
3-203 Management of Client Files
3-204 Client Background Screening
3-205 Maintenance and Support of IT Equipment
3-206 Virus Prevention, Control, Reporting and Recovery
3-207 Disposal of Information Technology Equipment
3-208 Data Security – Access
3-209 Network Security
3-210 Computer Software 
3-211 Internet/E-mail Usage and E-mail Maintenance
3-212 Cell Phone Usage
3-213 Use of Portable Media Storage Devices
3-214 Information System Access Authorization & Password Policy
3-215 Computer Network Disaster Recovery
3-216

Confidentiality of Client Information

3-217 Data & Network Security - Audit Controls

P & P: Quality & Performance - Quality & Contract Management; Facilities

P & P:  Quality & Performance - Quality & Contract Management; Facilities

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
3-600 Workplace Health and Safety
3-601 Operation and Maintenance of Agency Vehicles
3-602 Clean and Safe Working Environment
3-603 Disater Preparedness-Emergency Management Plan
3-604 Environmental Protection and Conservation
3-605 Issuance  Maintenace of Facility Keys

P & P: Prevention

P & P: Prevention

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
4-100 Fund Development
4-101 Public Information and Media
4-102 Logo Communications & Guidelines
4-200 Screening and Intake
4-201 Case Maintenance and Documentation
4-202 Management of Resource and Support Services
4-203 School Communication
4-204 Child Passenger Safety 
4-300 Recruitment of Foster Homes
4-301 Initial Licensing of Foster Homes
4-302 License Transfer Procedure
4-303 Foster Parent Support
4-304 Foster Parent Retention
4-305 Employees as Foster and Adoptive Parents
4-306 Foster Care Referrals
4-307 Relicensing of Family Foster Homes 
4-308 Family Foster Home Waivers
4-309 State Institutional Claims for Damages Caused by Shelter or Foster Children
4-310 Behavior Support and Management

P & P: Operations

P & P: Operations

To request a copy of the following policies & procedures, email info@heartlandforchildren.org.

POLICY # POLICY NAME
5-000 Placement of Children
5-001 Sibling Separation in Licensed Care
5-002 The Prevention and Placement of Child Victims and Aggressors Involved in Child on Child Sexual Abuse, Sexual Assault, Seduction or Exploitation
5-003 Sharing Records with Children
5-004 Child Death Review 
5-005 Funeral Arrangements for Children in Foster Care
5-006 Independent Living Transitional Services 
5-007 Human Trafficking
5-008 Child Placement Agreements (formally  policy 5-002)
5-009 Medicaid Care Coordination & Responsibilities
5-200 Adoption Supports and Services
5-201 Recruitment and Evaluation of Adoptive Applicants 
5-300 Diligent Search
5-301 Out of County Services/Interstate Compact on the Placement of Children 
5-302 Family Team Conferencing
6-300 Prodigy - Pride
6-301 Prodigy - Respect
6-302 Prodigy - Recycling

Honors & Awards

Honors & Awards

2012 

Re-accreditation for meeting the highest National standards for professional performance
Council on Accreditation

2010

Not-For-Profit Community Action Organization of the Year
Presented by the Bartow Committee of 100

Community Champion for safely reducing the number of children in foster care in the 10th Circuit of Florida
Presented by the Florida Department of Children & Families

2007 & 2008

Recognition of Outstanding Support of Florida's Foster Families
Presented by the Florida State Foster Adoptive Parent Association

2006

Creative Services Excellence
Presented by Brighthouse

2005

Recognized as one of Polk County's Best Places to Work
Presented by CareerSource Polk (formerly PolkWorks)

2003 - 2004

Achievement Award - Permanency Through Adoption
Presented by the Florida Department of Children & Families

Website Privacy Policy

Website Privacy Policy

Download our Website Privacty Policy here